AstraGroups

Welcome to AstraGroups. At AstraGroups, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of your information when you use our services across all our platforms, including our websites, mobile applications, and various business entities such as jewelry, digital services, and other business platforms. By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, and postal address. We collect this information when you register on our platform, place an order, subscribe to our newsletter, or contact us for support.
• Financial Information: When you make a purchase or transaction, we may collect financial information, such as credit card numbers, bank account details, and transaction history. This information is securely stored and processed through trusted payment gateways.
• Technical Data: We automatically collect certain information when you visit our website or use our mobile applications. This may include your IP address, browser type, operating system, referring URLs, and information about your usage and interactions with our services.
• Usage Data: We collect data on how you access and use our services. This helps us understand your preferences and improve your experience. Usage data may include the pages you visit, the time and date of your visit, and other diagnostic data.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Maintaining Our Services: To deliver the services you request, process transactions, and manage your account.
• Improving Our Services: To understand how you use our services, analyze trends, and develop new features and functionalities.
• Personalizing Your Experience: To tailor our services to your preferences and provide you with personalized recommendations and offers.
• Communicating with You: To send you updates, newsletters, marketing materials, and other information that may be of interest to you. You can opt-out of receiving these communications at any time.
• Customer Support: To respond to your inquiries, provide technical support, and address any issues you may encounter.
• Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, and other harmful activities.

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may engage third-party service providers to perform functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers have access to your personal information only to perform their duties and are obligated to maintain its confidentiality.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, and that of our users or the public.

4. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure sockets layer (SSL) technology, and regular security assessments. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under Indian law, you have certain rights regarding your personal information. These rights include:

• Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of such information.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to Restriction of Processing: You have the right to request the restriction of processing of your personal information under certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit such information to another controller.
• Right to Object: You have the right to object to the processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable laws.

6. Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and whether we can achieve those purposes through other means.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently received personal information from a child under the age of 18, we will delete such information from our records.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and indicating the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: